[Block] Delivery & Return

Delivery Policy

1. Shipping & Delivery Timeline

• We strive to process and dispatch all orders within 5 business days of order confirmation.
• Delivery timelines depend on the shipping destination and may range between 5-7 business days for domestic orders and 10-15 business days for international orders.
• Custom or bulk orders may take additional time, which will be communicated at the time of order confirmation.

2. Shipping Charges

• Shipping charges vary based on location, order quantity, and shipping method.
• Free shipping may be available for bulk orders or promotional offers (as applicable).
• Any additional customs duties or import taxes for international shipments shall be borne by the customer.

Return & Exchange Policy

1. Eligibility for Returns & Exchanges

• Products can be returned or exchanged within 3 days of delivery.
• Items must be in their original condition, unused, and with all packaging intact.
• Custom-made or personalized items are not eligible for return or exchange unless defective.

2. Return Process

• To initiate a return, contact us at info@swaziexports.com or call +91 88100 01001 with your order details.
• Our team will review the request and provide return instructions.
• Customers must return the product via a reliable courier service. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

3. Refund Policy

• Refunds will be processed within 10 business days after we receive and inspect the returned product.
• Refunds will be issued to the original payment method.
• Shipping charges (if any) are non-refundable.

4. Non-Returnable Items

• Items that have been used, damaged due to mishandling, or customized as per order specifications are not eligible for return.